Oracle Live Experience
Oracle America, Inc.
License: http://www.oracle.com/pls/topic/lookup?ctx=wsccl&id=eula_demo_ios
Live Experience allows you to enhance your customer experience by adding digital communication channels directly in your mobile app
In-App Engagement Channels for Web and Mobile:
Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating, SMS conversations
Seamless transitions between channels and escalating to richer interaction modes
Built-in mechanisms for maintaining customer privacy and control
Customer Context and Engagement Scenarios:
Proactively engage your customers at key moment of their journey
Capture customer web and mobile context to support action and decisions within the process
Design personalized engagement scenarios based on context, history and business priorities
Telephony-to-Digital Escalation:
Augment telephony-primed interactions with digital experiences
Add visual content to supplement voice communication
Accelerate contact center digital transformation by leveraging existing channels and processes
Real-time ID Scanning and Verification:
Authenticate your customer identities using their mobile device cameras
Live Experience app allows you to showcase various customer engagement scenarios with voice, video, screen share, annotations and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.
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